Terms and Conditions

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Terms and Conditions – Buy Best ACs & Home Appliances in Pondicherry | COOLINDIA MART

Welcome to COOLINDIA MART, your trusted online destination for ACs in Pondicherry, refrigerators, washing machines, and other home appliances. These Terms and Conditions govern your use of our website https://coolindiamart.in.

1. Accounts

To access certain features like ordering a Split AC or Inverter AC, you may need to create an account. You agree to provide accurate and up-to-date information. You are solely responsible for all activity under your account.

2. Products and Services

COOLINDIA MART offers a wide range of products, including:

  • Air Conditioners (Daikin, Voltas, LG, Hitachi, Mitsubishi, Amstrad, Bluestar)
  • Refrigerators (Haier, LG)
  • Washing Machines
  • Water Heaters, Stabilizers, and AC Accessories

Product availability, specifications, and pricing are subject to change without notice.

3. Orders and Payments

By placing an order, you agree to pay the full amount including applicable GST:

  • 18% GST on most electronic appliances
  • 28% GST on premium items like certain ACs and large-screen TVs

We accept payments via UPI, debit/credit cards, net banking, wallets, and also offer Cash on Delivery (COD) for select areas.

4. Cash on Delivery Policy

  • COD available for selected pin codes.
  • All the products will be delivered within  3 to 7  business days for all orders.
  • Exact cash required at delivery time.
  • Frequent COD order refusals may lead to account restrictions.

5. Shipping and Delivery

We strive for prompt delivery of your AC or appliance. Delivery timeframes depend on location and logistics. Delays may occur due to external factors.

6. Returns and Refunds

For information on returns and refunds, please read our full Return & Refund Policy. Products must be unused, in original packaging, and returned within 30 days.

7. User Conduct

You agree not to misuse the platform. Any disruption, fraudulent orders, or tampering may result in account suspension or legal action.

8. Intellectual Property

All content on this site, including images of Daikin ACs, brand logos, and product information, is owned by CoolIndia Air Engineering and protected under copyright laws.

9. Limitation of Liability

We are not liable for damages arising from your use of our website, delays, or product usage. Our liability is limited as per Indian consumer laws.

10. Governing Law

These Terms are governed by the laws of India. All disputes are subject to the jurisdiction of courts in Puducherry.

11. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of our website signifies your agreement to any changes.

12. Outbound References for Consumer Info

13. Contact Us

  • Email: trajan12.cia@gmail.com
  • Phone: +91 98423 33888
  • Address: 125, Vazhudavoor Rd, Koundampalayam, Puducherry – 605009

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