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Refund and Return Policy – Best AC Shop in Pondicherry | COOLINDIA MART

Welcome to the official refund and return policy of COOLINDIA MART, COOLINDIA AIR ENGINEERING  your trusted partner for ACs in Pondicherry. Whether you’re shopping for a Split AC, Inverter AC, or 1.5 Ton Non-Inverter AC, our policy ensures transparency and trust.

🕒 Policy Duration

Our return and refund policy lasts for 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.

✅ Return Eligibility

  • Items must be unused, in the same condition as received, and in the original packaging.
  • A valid receipt or proof of purchase is required.

Please do not send your purchase back to the manufacturer.

🚫 Non-Returnable Items

  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids/gases
  • Gift cards
  • Downloadable software products
  • Health and personal care items

💸 Partial Refunds

We offer partial refunds in cases such as:

  • Book with obvious signs of use
  • Opened CDs, DVDs, or software
  • Damaged or missing parts not due to our error
  • Items returned after 7 days of delivery

🔁 Refund Process

Once your item is received and inspected, we’ll notify you by email. If approved, a credit will be applied to your original payment method within a few days.

⏳ Late or Missing Refunds

  1. Recheck your bank account.
  2. Contact your credit card company—it may take time to post.
  3. Contact your bank. There is often some processing delay.

If you’ve completed all of this and still have not received your refund, contact us at trajan12.cia@gmail.com.

🎯 Sale Items

Only regular priced items may be refunded. Sale items are not eligible for refunds.

🔄 Exchanges

We replace items only if they are defective or damaged. To exchange an item:

  • Email: trajan12.cia@gmail.com
  • Ship to: COOLINDIA MART, COOLINDIA AIR ENGINEERING 125, Vazhudavoor Rd, Koundampalayam, Puducherry – 605009

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. If not, the refund will go to the gift giver.

📦 Shipping Returns

Return items to:

COOLINDIA MART
COOLINDIA AIR ENGINEERING
125, Vazhudavoor Rd, Koundampalayam,
Puducherry – 605009

You are responsible for paying return shipping. Shipping costs are non-refundable. For high-value items, use a trackable service or insurance.

🔧 AC Services in Pondicherry

We provide AC installation, AC service, and gas filling for Daikin, Voltas, Haier, LG, Mitsubishi, and more. Check [Bureau of Energy Efficiency (India)](https://beeindia.gov.in) for info on energy-efficient models.

🌐 External Resources

📞 Contact Us

For any return or refund issues:

  • Email: trajan12.cia@gmail.com
  • Phone: +91 98423 33888
  • Address: 125, Vazhudavoor Rd, Koundampalayam, Puducherry – 605009

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